These terms apply to your use of BitAgrix, a farm management service for South African farms, operated by Bitroot Technologies ("BitAgrix", "we", "us"). By creating an account you agree to them. Please read them together with our Privacy Policy.
BitAgrix is online software that lets farmers keep records of animals, crops, stock, equipment, tasks, finances and staff, and use an AI assistant (Rongwa) to help with those records. It is delivered over the internet through our website and works in a web browser on a computer or phone. We do not sell, store or deliver farm produce or livestock. Orders placed through a farm's online store are agreements between that farm and its customer.
You must give correct information when you register and keep your password safe. You are responsible for what happens under your account, including the actions of people you add as staff. Tell us straight away at support@bitagrix.co.za if you think someone else has accessed it.
New accounts get a 14-day free trial. No card is needed and nothing is charged during the trial. During the trial the AI assistant is limited to a small number of free requests. When the trial ends you choose a plan to keep using BitAgrix; we do not charge you automatically unless you have chosen a plan and added a payment method.
Our current plans and prices are on the Pricing page. Prices are in South African Rand (ZAR); where VAT applies it is shown on your invoice. You can pay monthly, quarterly, every six months or yearly, and longer periods are discounted as shown on the Pricing page.
Subscriptions are billed in advance for the period you choose and renew automatically until you cancel. Card payments are processed by PayFast, a licensed South African payment service provider. When you add a card you authorise PayFast to charge it for your subscription at each renewal. We never see or store your full card number. We email you a receipt after every payment and a reminder before each renewal.
If a payment fails we will tell you by email and try again. If it stays unpaid for three days your access is paused until the payment is made; your records are not deleted. We will give you at least 30 days' notice before changing the price of your plan.
Cancel from the Subscription page in your account, or email billing@bitagrix.co.za and we will do it for you within one business day. Cancellation stops all future charges. You keep full access until the end of the period you have already paid for. On request we will give you a copy of your data in a standard format.
You can also change to a smaller plan or remove optional extras at any time; the change applies from your next renewal.
To request a refund, email billing@bitagrix.co.za from your account email address with your farm name and the date of the payment. Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.
Your account and free trial are available immediately after you register. When you subscribe, the features in your plan are switched on straight away, and a receipt is emailed to you within minutes. You use the service by signing in at bitagrix.co.za from any internet-connected device. If something is not available after you subscribe, contact support@bitagrix.co.za and we will fix it, or refund you if we cannot.
Farms that sell produce through their BitAgrix store set their own prices, delivery and collection arrangements. BitAgrix does not sell, hold or deliver those goods and is not a party to those sales.
Use BitAgrix lawfully and fairly. Do not try to break into the service or other people's accounts, upload harmful code, copy or resell the service, or use it to record or sell anything illegal. We may suspend an account that breaks these rules or puts others at risk, and we will tell you why.
Rongwa is an AI assistant. Her answers and suggestions can be wrong, so check them before relying on them, especially for animal health, spraying, withdrawal periods and money. Depending on the permission level you set for each person, Rongwa either asks for your approval before changing anything or makes the change for you; you stay in control of what she is allowed to do. Advice from the assistant is not professional veterinary, agronomic, legal or financial advice. To answer you, the text and photos you send to the assistant are processed by our AI provider.
Your farm records belong to you. You give us permission to store and process them to run the service for you. We keep them secure and do not sell them. How we collect and protect personal information is explained in our Privacy Policy.
We work hard to keep BitAgrix running and will warn you in the app and by email before planned maintenance. We cannot promise it will never be interrupted. Support is by email at support@bitagrix.co.za and through the chat button in the app.
To the fullest extent the law allows, we are not liable for indirect or consequential loss, such as lost profit or the effect of decisions made using the service. Our total liability to you for any claim is limited to the amount you paid us in the three months before the claim. Nothing in these terms excludes liability that cannot lawfully be excluded, or limits your rights as a consumer.
We may update these terms. We will tell you about important changes by email or in the app before they apply. If you keep using BitAgrix after a change, you accept it.
These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction.
Support: support@bitagrix.co.za
Billing and refunds: billing@bitagrix.co.za
Sales: sales@bitagrix.co.za
Or use our contact page.
